Cancellation Policy

Monthly Lease:

If you purchased the MotiveWave Monthly lease option, you signed up for an auto-renewing subscription. An auto-renewing subscription means that you authorized MotiveWave or PayPal (depending on whether you purchased through our website or through a PayPal option) to make automatic monthly renewing payments to MotiveWave until your subscription is cancelled. If you decide to end your MotiveWave monthly lease subscription, it is your responsibility to cancel the monthly renewing subscription by contacting Sales a minimum of 5 days before your next payment goes through (or by logging into your PayPal account and cancelling, if that is how you purchased). Please include the email address you used when purchasing the lease. You will receive a confirmation that your auto-renewing subscription has been cancelled.

Make sure you cancel your subscription before the next Monthly lease automatic payment goes through as NO refunds are permitted for any time remaining on your subscription.

Once your subscription is cancelled, your license key will expire at the end of the given paid subscription period.

Please see the Upgrade Policy section if you are looking to upgrade your lease to the lifetime license.

3-Month Lease:

If you purchased the MotiveWave 3-Month lease option, you signed up for an auto-renewing subscription. An auto-renewing subscription means that you authorized MotiveWave or PayPal (depending on whether you purchased through our website or through a PayPal option) to make automatic 3-Month renewing payments to MotiveWave until your subscription is cancelled. If you decide to end your MotiveWave 3-Month lease subscription, it is your responsibility to cancel the 3-Month renewing subscription by contacting Sales a minimum of 5 days before your next payment goes through (or by logging into your PayPal account and cancelling, if that is how you purchased). Please include the email address you used when purchasing the lease. You will receive a confirmation that your auto-renewing subscription has been cancelled.

Make sure you cancel your subscription before the next 3-Month lease automatic payment goes through as NO refunds are permitted for any time remaining on your subscription.

Once your subscription is cancelled, your license key will expire at the end of the given paid subscription period.

Please see the Upgrade Policy section if you are looking to upgrade your lease to the lifetime license.

6-Month Lease:

If you are currently on a MotiveWave 6-Month lease, your license key will expire at the end of your lease period. To renew your license key, simply return to the purchase page and choose the purchase or lease option that you want.

Please see the Upgrade Policy section if you are looking to upgrade your lease to the lifetime license.

4-Installment Plan:

If you purchased the MotiveWave 4-Installment Plan option, you signed up for an auto-renewing subscription for 4 months. An auto-renewing subscription means that you authorized MotiveWave or PayPal (depending on whether you purchased through our website or through a PayPal option) to make 4 automatic monthly renewing payments to MotiveWave until your 4 Installment payments are completed.

You will be billed 4 equal monthly payments for the Lifetime License. If any payment fails, your access will be deactivated until payment is received. Once the 4 payments have been received, your support life on the Lifetime License will be set to expire 1 year from the date of your first payment. Support life will not be extended for any periods of non-payment during the Installment Plan.

If you decide to end your MotiveWave 4 Installment Plan before completing the 4 monthly payments, it is your responsibility to cancel the 4 monthly installment plan by contacting Sales a minimum of 5 days before your next payment goes through (or by logging into your PayPal account and cancelling, if that is how you purchased). Please include the email address you used when purchasing the 4 Installment Plan. You will receive a confirmation that your auto-renewing subscription has been cancelled.

NO refunds are permitted for any time remaining on any of your 4 Installment plan payments.

Once your 4 Installment plan is cancelled, your license key will expire at the end of the given paid subscription period.